Privacy Policy

Information We Collect

We collect personal information that you provide directly to us when you visit our venue, make a reservation, dine with us, or participate in casino activities.

• Contact details: name, phone number, email address, and postal address.
• Identification details: date of birth, government-issued ID (e.g., driver's licence or passport) for age verification and casino entry.
• Transaction details: payment card information, billing address, and purchase history for dining and casino services.
• CCTV footage: recorded in public areas of the venue for security and safety purposes.
• Health information: only if you voluntarily disclose dietary requirements or allergies for dining purposes.
• Casino activity details: table game participation records, including table numbers and session times, as required by law.

Information We Do Not Collect

We do not collect any personal information through online gambling platforms, mobile apps, or remote wagering services, as we do not offer these services.

• No online account creation or login data.
• No betting history or wagering records from online sources.
• No financial information related to online deposits or withdrawals.

How We Use Your Information

We use your personal information for the following purposes:

• To process reservations, orders, and payments for dining services.
• To verify your age and identity for casino entry and participation in table games.
• To comply with legal and regulatory obligations, including anti-money laundering and responsible-gambling requirements.
• To manage security and safety through CCTV monitoring.
• To respond to your inquiries, feedback, or complaints.
• To send you marketing communications, if you have opted in.
• To improve our services and customer experience.

Legal Basis for Processing

We process your personal information based on your consent, the performance of a contract (e.g., dining reservation), compliance with legal obligations, or our legitimate interests in operating a safe and secure venue.

For casino-related data, processing is necessary to comply with Australian gambling regulations and age verification laws. You may withdraw consent for marketing at any time.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers: payment processors, IT support, and security services that assist in operating our venue.
• Legal and regulatory authorities: as required by law, including gambling regulators and law enforcement.
• Professional advisers: lawyers, accountants, and insurers for legitimate business purposes.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Any marketing communications from us are sent only with your consent.

Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• Physical security: restricted access to areas where personal information is stored, including CCTV.
• Technical security: encryption of electronic data, firewalls, and secure payment processing.
• Organisational security: staff training on privacy obligations and access controls.

Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

• Casino-related records may be retained for a minimum period as required by Australian gambling regulations.
• CCTV footage is typically retained for 30 days, unless required for an investigation.
• Payment records are retained for tax and accounting purposes.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe, usually within 30 days.

We may need to verify your identity before processing your request. There is no fee for making a request, unless it is manifestly unfounded or excessive.

Responsible Gambling and Adult Access

Casino Privacy and Age Verification

As a physical casino, we are required by law to verify the age and identity of all casino guests. This involves collecting and checking government-issued identification before entry.

• Only adults aged 18 years or older are permitted in the casino area.
• We may record your identification details in our entry log as required by law.
• This information is used solely for compliance with age verification and responsible gambling regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date.

We will notify you of material changes by posting a notice on our website or at our venue. Your continued use of our services after changes constitutes acceptance of the updated policy.